Gingko Chandelier Q

Delivery Regions

Myfancylife ships to the United States, Canada, the United Kingdom, Australia, the Middle East / Russia, and most European countries.

Please be aware that additional shipping fees may apply for remote or special regions (such as Iceland). All applicable shipping costs will be calculated automatically at checkout.

Currently, we do not ship to Ukraine. Thank you for your understanding.

Global Logistics & Warehouses

To keep delivery efficient and dependable, we operate a global supply chain supported by warehouses and logistics partners across multiple regions. Based on current inventory availability, your order may ship from the United States, Europe, or Asia.

Our warehouse network currently includes locations in the United States, Europe, and Asia to better serve customers worldwide.

Estimated Delivery Times by Region

Processing Time: 1–2 business days
Estimated Delivery Time (after dispatch):
• United States & Canada: 7–12 business days
• United Kingdom & Europe: 7–12 business days
• Australia: 9–13 business days
• Middle East / Russia: 9–13 business days

Delivery estimates may change because of customs clearance, weather conditions, or local carrier delays.

• Order Preparation: Once your order is placed, we usually begin processing within 1–2 business days. Some customized or made-to-order lamps may require additional preparation or production time. When your order is ready for dispatch, you will receive a shipping confirmation email with tracking details.
• Shipping Methods: Standard Shipping is provided free of charge. We ship using international carriers such as DHL, DPD, FedEx, or local postal services, depending on the destination and delivery method.
• Split Shipments: If your order includes multiple items, they may ship from different warehouses to help reduce delivery time. In that case, you will receive separate tracking numbers for each package.

Shipping Costs

Myfancylife provides free Standard Shipping on all eligible orders. For Standard Shipping, shipping costs are fully covered by the seller and no additional shipping fees are charged at checkout.

Expedited Shipping may be available upon request for customers who require faster delivery. Expedited Shipping fees are not included in free shipping and must be paid by the buyer.

The cost of Expedited Shipping varies depending on the destination country or region, shipment size, and carrier availability. Exact expedited shipping fees will be confirmed and clearly communicated before order confirmation or at checkout.

Please be aware that Expedited Shipping fees are non-refundable once the order has been shipped, as these charges are paid directly to the courier.

Order Tracking

After your order has been processed and dispatched, we will send you a shipping confirmation email with your tracking number(s). Allow 1–3 business days for the carrier to display the first tracking update.

Address Changes & Liability

Because orders move into processing quickly, we follow a strict address-change policy:

• Within 2 Days of Order Placement: You may request a shipping address change free of charge within 2 calendar days.
• After 2 Days: Address changes cannot be guaranteed. If the shipment has already been collected by the carrier, any rerouting fees will be the customer’s responsibility. If rerouting fees are not paid and the package is returned, related costs may be deducted from the refund.

Expedited Shipping

If you need faster delivery, we can offer expedited options via DHL or UPS Express, with an estimated delivery time of 6–10 business days. Please contact us for a quote prior to placing your order.

Expedited shipping fees are non-refundable once the order has shipped, as these charges are paid directly to the courier.

Delivery Issues & Insurance

• Damaged in Transit: If your item is damaged during shipping, please contact us within 48 hours of delivery. We will offer free replacement parts, a replacement item, or a full refund as appropriate.
• Lost or Misdelivered Packages: If tracking shows delivered but you cannot find the package, you must request a carrier trace within 7 days. Once the carrier confirms the package is lost (excluding theft after delivery), we will reship your order at no additional cost.
• Undeliverable Packages: If a package is returned because of an incorrect address or failed delivery attempt, you may choose to pay for re-shipping or receive a refund.

Tariffs, Import Taxes & Duties

For US Customers:
For orders shipped via Standard Shipping, customs duties and import-related charges are typically covered by Myfancylife as the seller, so you can simply wait for delivery.

If Expedited Shipping (air freight) is selected, U.S. Customs may assess additional duties or import fees. In such cases, any charges imposed by customs authorities will be the buyer’s responsibility.

For International Customers:
For Standard Shipping to Canada, the United Kingdom, and most European Union countries, import duties and VAT are covered by Myfancylife as the seller.

When expedited shipping methods are selected, customs authorities may impose additional duties, taxes, or clearance fees, which will be the buyer’s responsibility.

Shipping Exclusions

We currently do not ship to all African countries, all South American countries, or certain regions including Afghanistan, India, Iraq, and some island territories. If you are located in one of these areas, please contact us for a custom shipping quote.

Shipping exclusions are due to current logistical limitations, carrier restrictions, or local import regulations.

Questions?

For questions about shipping, delivery timelines, or logistics, please contact our customer support team at [email protected].

We want every order to feel clear and secure. This policy outlines how returns, exchanges, and refunds are handled.

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return or exchange.

To be eligible for a return, the item must be:

• Unused and uninstalled
• In its original condition and packaging
• Returned with proof of purchase

Return Reasons & Shipping Responsibility

Return requests are usually handled in two categories:

1. Quality Issues or Shipping Damage

• Product defects
• Damage during transportation
• Incorrect item received

For these cases, Myfancylife will cover all return shipping costs and offer a free replacement or a full refund.

2. Customer Preference / Change of Mind

If the return is due to personal reasons, such as:

• The product does not meet personal expectations
• Size or color preference
• Ordered the wrong item or quantity
• No longer needing the product

Inspection Upon Delivery

Please check your order when it arrives. If the item is damaged, defective, or incorrect, contact us as soon as possible so we can help resolve the issue quickly.

Items Eligible for Return or Refund

You may be eligible for a return, refund, or replacement if:

• The item is damaged or defective
• The item has not been used and meets the 30-day return requirements
• The shipment was returned to sender undelivered
• The order was not delivered within 30 days

In these cases, we will provide a full refund or replacement and cover all related costs.

Items Not Eligible for Return

The following items are not returnable, except where required by law:

• Custom, bespoke, or made-to-order products
• Light bulbs or consumable accessories
• Items not in original condition or packaging

For items not eligible for return refunds, you will be responsible for your own return shipping costs. Shipping charges are non-refundable.

Order Cancellation

Orders can usually be canceled within 24 hours after confirmation.

After an order has entered processing or shipping, cancellation is no longer guaranteed. If your order has not yet shipped, please contact us as soon as possible and we will do our best to assist.

How to Start a Return

1. Contact us at [email protected] with your order number and reason for return
2. We will confirm whether your return is eligible
3. If approved, we will provide return instructions and address
4. Ship the item back within the approved timeframe

Exchanges

For a faster replacement, we recommend returning the original item and placing a new order once the return is approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union or the United Kingdom, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason.

Returned items must be unused, uninstalled, and in original packaging. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Refunds will be issued after the returned item is received and inspected.

After we receive and inspect your return, we will notify you of the approval status.

Approved refunds are issued to your original payment method within 5 business days. Please be aware that processing times may vary depending on your bank or payment provider.

If more than 10 business days have passed since your refund was approved, please contact us at [email protected].

Contact Us

If you have any questions about this policy, please contact our customer support team.

Email: [email protected]
Address: Building 2, Bailong New Village, No. 36, Bailong South Road, Heping South Street, Meilan District, Haikou City, Hainan Province, China
Tel: +8617727753410
Respond: Monday - Friday : 9 AM - 6 PM (GMT+8)

We aim to respond within 24 hours on business days.